1. Who We Are
Voxara operates flexible-term car rental services in Kuala Lumpur, Malaysia. Our registered address is 41 Jalan Sentul Pasar, 51000 Kuala Lumpur. When you use our website at voxaraxx.cyou or make an enquiry with us, Voxara acts as the data controller responsible for any personal information you provide.
If you have questions about how we handle your information, you are welcome to contact us at [email protected] or by phone at +60 13-547 6182.
2. Information We Collect
We collect information in two ways: information you provide directly, and information gathered automatically when you browse our website.
Information you provide
- Your name and contact details (phone number, email address)
- Details you share through our enquiry or contact form
- Correspondence we exchange with you by phone or email
- Information needed to confirm your identity for a rental arrangement, such as a driving licence number
Information collected automatically
- Browser type, device type, and operating system
- Pages visited and time spent on the website
- Referring website or search term that led you here
- IP address (used for analytics purposes only, not stored individually)
- Cookie data — please see Section 8 for details
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and arrange car rental services
- To confirm bookings, extensions, and early-return requests
- To carry out mid-period or end-of-period coordinator reviews as part of our service
- To send service-related communications such as booking confirmations or reminders
- To improve our website based on usage patterns
- To comply with legal obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA)
We do not use your personal information for unsolicited marketing unless you have separately given your consent for that purpose.
4. Legal Basis for Processing
Under Malaysia's Personal Data Protection Act 2010, we process your personal data on the following grounds:
- Your consent — where you have submitted an enquiry form or agreed to our cookie policy
- Contractual necessity — where processing is needed to fulfil a rental arrangement with you
- Legal obligation — where we are required to retain records under applicable Malaysian regulations
- Legitimate interests — for website analytics that help us improve our service, provided these do not override your rights
6. Data Retention
We keep personal information only for as long as is reasonably needed for the purposes described in this policy:
- Enquiry and contact records are kept for up to 12 months from your last interaction with us
- Rental arrangement records (including any required identity documents) are kept for the period required under Malaysian law, which is generally 7 years for financial and contractual records
- Website analytics data is retained in aggregated, non-identifiable form
When data is no longer needed, it is securely deleted or anonymised.
7. Your Rights
Under the Personal Data Protection Act 2010, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for processing at any time (this does not affect processing carried out prior to withdrawal)
- Request that we stop processing your data for direct marketing purposes
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before acting on your request.
9. Security
We take reasonable steps to protect personal information from unauthorised access, loss, or misuse. These steps include access controls, secure connections for data transmission, and staff awareness of data handling responsibilities.
While we work to maintain appropriate security, no method of online transmission or storage is completely secure. If you have reason to believe that a security incident has affected your information, please contact us promptly.
10. Third-Party Links
Our website may contain links to external websites for your convenience. These websites have their own privacy policies, and we are not responsible for how they handle your information. We suggest reviewing the privacy policy of any external site before providing personal details there.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable legal requirements. When we do, we will revise the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after changes have been published constitutes your acknowledgement of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us: